(the boring stuff you need to know)
You are required to arrive at your departure location (Niagara Falls or Lewiston) 45 minutes in advance of your departure time to register, sign a participation agreement and attend a mandatory safety orientation. Leave plenty of time to find our location(s) you are reserved for. Traffic during busy months can be quite heavy. Late arrivals will not result in a refund.
It is extremely important to be registered for your trip time before you attend the mandatory pre-trip safety orientation. If you miss your safety orientation you will be automatically moved to the next available trip time without notice.
All children under the age of 16 must be accompanied by a parent or guardian.
*Our tour is not recommended for anyone with back, neck, heart, respiratory issues or osteoporosis or any other injuries. Pregnant women are not permitted to participate.
All sales are final. We do not offer refunds for any reason. In the event that you cannot take the tour for whatever reason, we will issue raincheck vouchers that can be used any date, any time, any location and they never expire. We do Jet Boat rain or shine. If you would like to change your date and time because of weather you are more than welcome to do so but we will not issue refunds due to weather. We will be happy to issue raincheck vouchers.
For those who are reserved for the “Wet Jet” tour – please bring a complete change of clothes as you will be getting wet! We will provide required gear at no additional cost to you.
A 25% deposit is due at the time of reservation in order to guarantee your seats on the Whirlpool Jet Boat Tours. This contract must be signed and returned to complete the reservation. Your deposit is forfeited if the reservation is cancelled within 48 hours prior to your departure date. If you are paying your deposit with a company cheque there must be a credit card associated to your account. Full balance is due 48 hours prior to your departure. The exact number of passengers must be guaranteed at this time. If you do not confirm your numbers 48 hours prior to your arrival, the credit card associated with your account will be charged for the amount of people you have originally reserved for. There are no exceptions.
*All sales are final. We do not offer refunds for any reason. It is the responsibility of the Group Leader/Organizer to contact Whirlpool Jet Boat Tours with all deposit, balance and passenger count information 48 hours prior to departure date.
Trips depart promptly. Guests are required to arrive a minimum of 45 minutes prior to departure time to register, complete participation agreements and attend a mandatory safety orientation. Failure to do so may result in Whirlpool Jet Boat Tours having to cancel or move your departure to another time or day without notice. Most trips sell out in the summer months – Arriving late will not result in any type of refund or credit. Whirlpool Jet Boat Tours reserves the right to limit seating and refuse passengers. All efforts are made to avoid mechanical delays. Should a delay occur, we can change your time or issue rain check vouchers. Refunds will not be issued for mechanical delays.
*Our tour is not recommended for anyone with back, neck, heart, respiratory issues or osteoporosis or any other injuries. Pregnant women are not permitted to participate.
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